Hyde has a mixed workforce which splits into three broad categories – staff permanently based at Hyde office locations, staff that work from both Hyde offices and remote (home) locations and a mobile workforce. Some staff have a requirement for enhanced processing capabilities – Power Users, and this was reflected as an option in the Hardware Requirements. Hyde operates a Hot Desking environment which means that the number of available desk positions is actually less than the total number of Hyde staff.
Excellent Results
What set Centerprise apart during the tender process, was our ability to demonstrate how we could provide a solution from a single vendor. Centerprise supported Hyde right from the start, pre-staging the devices and adding to Hyde’s corporate domain, in addition to prior geas minimising packaging by decanting the equipment and delivering to the site in crates (1 crate per desk). With swapping out and upgrading the laptops, Centerprise provided a personalised carry case with the users’ name on it and brand new headsets.
Centerprise were able to offer complete Device-as-a-Service (DaaS), transforming Hyde’s assets company-wide to futureproof their internal operations. Utilising our SCCM Distribution facilities in Wales, we fully removed and disposed of all redundant devices, ensuring all data was backed up, encrypted and the old hardware unrecoverable. Installation took place in the evenings and weekends to cause the least amount of disruption to their business, and was supported by a team of skilled engineers from Centerprise to walk the floors and provide end-user support post installation.
Background
Centerprise International (Ci) were awarded the contract for the provision of the supply and installation of PC Hardware and Value Added Services for a period of three years, with an option to extend for a further one year. An anticipated start date for the Hardware Refresh is April 2019. Hyde took the opportunity through this procurement process to adopt a DaaS operating model, effectively outsourcing support services, with the overriding objective of ensuring that Hyde’s business continues to operate efficiently. Thereby reducing business as usual (BAU) dependencies on IT departments and freeing valuable resources for more strategic transformation projects.
DaaS core services provided to Hyde:
- Pre-Staging (Asset Tagging and Imaging)
- Deployment Services (Installation, Removal of Redundant Devices and Initial Support)
- Help Desk Support (Single point of contact for all services)
- Enhanced Warranty (Onsite engineering with full reinstatement)
- Starters/Leavers Program (Including stock holding of pre-imaged devices)
- Asset Management (Full management of assets and reporting)
“The installations have just got better and better please thank your teams. I had a manager comment that “We [Hyde IT] made a good choice of companies to use” – and we have. So thank you and please keep it up.”
Rob, The Hyde Group
“Ci exceeded expectations by co-ordinating the required installations at over 15 Hyde offices, the team were extremely efficient with the installation process of retrieving old equipment and replacing with new, dovetailing with the training provided by Hyde. Ci went the extra mile to provide a fantastic service which the Hyde staff were truly delighted with and delivered on the partnership built between Hyde and Ci.”
Rob, The Hyde Group
